Understanding the Macs Adventure cancellation and refund policy is key to planning your self-guided hike or bike tour with confidence. Plans can change, and we’re here to support you should your adventure need to be postponed. This guide outlines what to expect regarding refunds, timeframes, and helpful steps if you need to cancel.
Overview of Cancellations and Deposits
At Macs Adventure, once a trip is confirmed, deposits are non-refundable and cannot be transferred to future bookings. The remaining balance is subject to specific refund percentages depending on when you notify us about your cancellation. Timely communication is essential for securing the maximum eligible refund for your adventure travel plans.
Cancellation Periods and Refund Amounts
- More than 42 days before the tour start date: Only the deposit is forfeited.
- 42–28 days before: 70% refund (excluding the deposit).
- 28–15 days before: 50% refund (excluding the deposit).
- 14 days or less: No refund available.
Refund Process and Timelines
Refunds are typically processed to your original payment method within 14 business days. Bookings made via previous systems may be refunded by check or bank transfer. For additional protection, customers who purchased travel insurance should contact their insurer, as you may be eligible for reimbursement outside of Macs Adventure’s direct policy.
Helpful Tips for Canceling Your Adventure
- Notify Macs Adventure by email (hello@macsadventure.com) as soon as you decide to cancel, as we will need this in writing.
- Consult your travel insurance provider for supplementary claims.
Conclusion: Planning with Peace of Mind
We empower every Macs Adventure explorer to plan confidently. Before booking, review our full cancellation and refund policy or contact our team for individual support. Your adventure and your booking are important, so we’re dedicated to making any changes as smooth and transparent as possible for you.